Customer Testimonials
Best Auto Repair Shop Reviews
in Wauwatosa, WI
Response from the owner:Hi, thank you for taking the time to leave a fantastic review for Kusch's Automotive! We are so happy to learn that you had a great experience with us.
Kusch's Automotive did a great job with my vehicle! Customer service was above and beyond. I took my older Toyota Camry in for an oil change, and because it was their first time seeing my vehicle, they did a VERY thorough inspection. I am glad they did, because it needed substantial repairs for safety. I was not surprised they found some much overdue maintenance on it. It's an '04 and I keep up with oil changes, but that's about it. Vinny was highly communicative and sent me detailed pictures with arrows pointing to everything that needed repair. Most importantly, he was very realistic and HONEST about how much work was worth putting into it. He took the time to understand how much/how far I drive, how long I plan to keep it, etc. Together we came up with a reasonable budget, and he squeezed in as many repairs as he could within my budget, based on what he would prioritize in terms of severity and safety concerns, as if it were his own car. The repairs they were able to do within my budget were more than fair. Even my dad, a former mechanic, said they were giving us a great deal, and he never says that about anything! I felt completely comfortable trusting Kusch's with my vehicle, and will definitely be back. Thank you Kusch's!
Response from the owner:Kaitlyn, thank you so much for taking the time to leave us such a detailed and positive review! At Kusch's Automotive, we take pride in providing top-notch customer service and ensuring the safety of our clients' vehicles. We are happy to hear that our team went above and beyond during your recent visit and were able to provide a thorough inspection and necessary repairs within your budget. It means a lot to us that even your dad, a former mechanic, recognized the value of our services. We appreciate your trust in us and look forward to serving you again in the future. Safe travels! Thank you, Kusch's Automotive.
Even though they're listed as emissions testers, they do not do emissions.
Response from the owner:Hi Michael, we’re sorry for any confusion. We do offer emissions testing on Tuesdays from 8am - 4pm on a first come, first served basis, and we try to communicate those details clearly on our website. We appreciate you bringing this to our attention and you're welcome to stop by then. Thank you.
Amazing.
The gentleman who did my emissions test is so nice!! I wish I had more cars just to go there again!
The gentleman who did my emissions test is so nice!! I wish I had more cars just to go there again!
Response from the owner:Thank you for your positive review, Erik! We're thrilled to hear that you had an amazing experience with our team at Kusch's Automotive.
